Accessibility Center of Excellence (CoE)

Policy and Governance

Defining and implementing the organization’s accessibility policy, program governance structure, and operational guidelines to drive accountability across business functions.

Best Practices and Standards

The Accessibility CoE defines and maintains accessibility standards, guidelines, and best practices aligned with global regulations such as WCAG, ADA, and regional compliance requirements. These standards ensure consistency and quality across all products and services, empowering teams to deliver inclusive and compliant experiences.

Product Lifecycle Integration

Baking accessibility into the product development lifecycle of every consumer and colleague-facing asset by embedding accessibility in every phase, from concept to delivery. This includes performing design reviews, supporting accessible design systems, guiding feature development, conducting internal accessibility testing and audits, and managing accessibility defects. By integrating accessibility considerations at each stage, the CoE ensures products and services are inclusive and accessible from inception to deployment.

Testing and Audits

Developing robust testing methodologies, including internal testing practices, 3rd-party audits, and quality assurance frameworks, to ensure compliance with accessibility standards.

Metrics and Dashboards

Establishing conformance and quality metrics to measure progress, identify gaps, and drive continuous improvement. Trends dashboards provide actionable insights for leadership and teams.

Training and Education

Delivering regular training sessions and educational programs to empower teams across design, engineering, product, and content functions with the knowledge and tools needed to create accessible solutions.

Accessibility Champions Program

Designed to build a network of passionate advocates within the organization who are committed to driving accessibility at every level. These champions are trained on accessibility principles, best practices, and tools to support inclusive design and development. Acting as liaisons between the Accessibility Center of Excellence and their respective teams, they ensure accessibility is embedded into daily operations, from product design to content creation. Through ongoing training, community engagement, and collaboration, champions help foster an inclusive culture that prioritizes accessibility in all aspects of the organization.

Inclusive Hiring Practice

Inclusive hiring ensures that the organization is accessible and welcoming to candidates of all abilities. This practice involves educating hiring managers and team members on accessibility principles and unconscious bias to create an equitable interview process. It includes drafting inclusive job descriptions, designing accessible interview workflows, and ensuring technology platforms and tools used in the hiring process are fully accessible. By providing assistive technology and reasonable accommodations, the organization ensures every candidate has an equal opportunity to showcase their skills and talents, fostering a diverse and inclusive workforce.

Reasonable Accommodation

Creating guidelines and providing assistive technology solutions to support employees with disabilities, fostering an inclusive and equitable workplace.